Indovinate chi protesta in video
Microsoft to replace Xbox One consoles over faulty disc drives
After smashing records by selling a million Xbox Ones within 24 hours, Microsoft has now agreed to replace faulty devices because a small minority of users have reported broken disc drives
Microsoft has agreed to replace faulty Xbox One consoles after a small minority of users reported that their disc drives were unable to read games or Blu-ray films. Others claimed that a loud knocking noise occured when the device spins-up a disc.
An Xbox One customer who left a one-star review on amazon.co.uk said: "Setup my Xbox One, downloaded the ~500MB day one patch (took about 15min), put in Battlefield 4 and all I hear is this rattling noise. Scared me so I quickly ejected the disc. Try to put in Call of Duty Ghosts... same thing. Looked online for help and there's already 5-6 YouTube videos of the same issue just hours after launch. I hope I can get a replacement unit soon. Right now it's a very expensive paper weight."
The problems have only affected a small number of consoles, though, and Microsoft set a company sales record by selling more than a million Xbox Ones in less than 24 hours – surpassing day one Xbox 360 sales.
In a statement Microsoft said: "The issue is affecting a very small number of Xbox One customers. We're working directly with those affected to get a replacement console to them as soon as possible through our advance exchange programme."
“We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible.
“Rest assured we plan to take care of our customers. Any customer who believes they are experiencing an issue with their Xbox One should reach out to us.”